General Refund Conditions
All sales made through BoothMazter are final. Due to the nature of the products, order processing, and customization requirements, BoothMazter maintains a strict no-refund policy unless the case falls under verified factory defect evaluation.
Non-Refundable Down Payment
The customer acknowledges that all down payments are strictly non-refundable.
Once the 50% down payment is submitted, the order enters procurement and processing, making cancellation or refund no longer applicable.
Strict No-Cancellation Policy
- Orders cannot be canceled for any reason, including:
- Change of mind
- Delays caused by courier, logistics partners, or external conditions
- Incorrect customer information
Any cancellation request automatically forfeits the down payment.
Eligible Refund Scenarios
A refund may only be considered under the following conditions:
- The product is confirmed to have a verified factory defect, evaluated and approved by BoothMazter’s quality team.
- Replacement parts or units are unavailable.
- The issue cannot be resolved through repair.
Refund eligibility does not apply if the product is functioning as intended.
Customer Costs for Return Cases
- Should a return be approved:
- Customer is responsible for return shipping, handling, testing, and inspection charges.
Any transaction or transfer fees may be deducted from the refundable amount.
Documentation Requirements
Customers must provide:
- Clear photos and videos of the issue
- Complete description of the concern
- Proof of purchase
- Unboxing or receiving documentation (if applicable)
Failure to submit sufficient documentation may delay or invalidate the claim.
Evaluation & Processing Timeline
Refund evaluation may take 5–14 business days, depending on complexity and completeness of the provided documentation.
Refunds are processed only through the original payment channel.